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Returns & Shipping

 

Exchanges: Simply purchase the item you are wanting in a new order. Send your unwanted item back within 21 days to receive a full refund. 

Returns: You have 21 days from the date of receipt to return your item for a full refund. Please include your name, order number, and a description of why you are returning the item. The item must be in new, unaltered, and unused condition (no signs of wear or damage). Customer is responsible for return shipping.  If you receive a damaged item contact us within 7 days and we will issue a return label. If an item is received after the 21 day policy or shows signs of wear or damage, the package will be returned to you and no refund will be issued. 

Shoes must be shipped back in a protective box or bag, do NOT fix a shipping label directly to the shoe box or you will be charged the full price of the item and no refund will be issued.

If you have any questions concerning your return please email elise@saltcityclothing.com

ALL items purchased ending in .9 or with a discount of 25% or more are FINAL.

If your item is lost during shipping please contact your local post office first before us.

Shipping: We offer free US shipping on all orders unless otherwise stated. 

 

Shipping will be deducted from all returns unless there is an exchange or the item was received damaged.

 

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